Conversation Reception about How to Handling Guest Check Out

Reception Conversation

How to Handle Check Out Guest

Receptionist    : Good afternoon, Edotel Hotel. Cipta’s speaking May I assist you ?

Guest               : Yes. I would like to check out now, could you call your bellboy to help me bring my luggages.

Receptionist    : Alright, sir. May I know your room number, please ?

Guest               : My room number is Jempiring 1

Receptionist    : Please wait a moment, sir. I would like to call our bellboy to come to your room.

Guest               : Thank you.

Receptionist    : You’re welcome.

“Receptionist is Checking that Guest Data”

“Receptionist Calls the Bell Boy”

Receptionist    : Excuse me, Mr. Darma, please come to the room Jempiring number 1 to help pick up luggages.

Bellboy            : Yes, I will go to the room Jempiring number 1. Thank you for your information.

Receptionist    : Thank you.

“ Receptionist inform Front Office Cashier “

Receptionist    : Excuse me, please you prepare the guest bill because guest room Jempiring number 1 will check out.

F.O Cashier     : Yes I will prepare the guest bill room Jempiring number 1.

 “Bell Boy Go to Guest Room”

“Bell Boy Arrive in Front Of Guest Room”

Bell Boy          : (Knock the door 3 times) Bell Boy please.

Guest               : Please come in.

Bellboy            : Excuse me, Mr. Peter. Would you like to check out now ?

Guest               : Yes, you’re right. Please help me. This is my luggages.

Bell Boy          : All right Mr. Peter. have you finish to prepare all of your luggage?.

Guest               : Yes, I have.

Bell Boy          : May I help you to check again? Because I want to make sure that you did not                              leave your stuff.

Guest               : Of course, thank you.

Bell Boy          : All right.sir. Your room is clear now, please come to the lobby with me.

                          Now, may I carry your luggage?

Guest               : Sure, here is it.

Bell Boy          : Well, please follow me to lobby and main your steps.

Guest               : Okay.

“On the Way to Go to Lobby”

Bell Boy          : Excuse me Mr. Peter, how about your stay in our Hotel ?

Guest               : It’s nice stay, I’d love this hotel. The services are perfect.

Bell Boy          : Have you try all of our facilities?

Guest               : Not at all, I only use pool, spa, restaurant, and bar. That’s only.

Bell Boy          : And how about our food and beverage in our Restaurant ?

Guest               : Oh, that’s all very delicious. Especially for Balinese foods.

Bell Boy          : I hope you enjoy your stay and will stay in our hotel again.

Guest               : Of course.

“Arrive in the Lobby”

Bell Boy          : All right, Mr. Peter we have arrived in the lobby. Please you come to Front Office Cashier.

Guest               : Okay. Thank you.

“Guest Goes to Front Office Cashier”

F.O Cashier     : Good afternoon, sir. How may I assist you?

Guest               : Good afternoon, I would like to check out.

F.O Cashier     : All right sir. May I know your room number, please ?

Guest               : My room number is Jempiring 1.

F.O Cashier     : Your name is Mr. Jhon Peter and you have stayed with us from November 21^st is                         that correct ?

Guest               : Yes, that’s right.      

F.O Cashier     : Could you please wait a moment Mr. Peter ? because our Housekeeping staff                               still checking your room.

Guest               : How long will I take?

F.O Cashier     : It won’t take long time, sir. Just few minutes.

Guest               : Okay.

F.O Cashier     : Excuse me, sir, while you staying in our hotel you have consumed chocolate,                                choco chips, and also Cola-Cola, is that rights ?

Guest               : Oh yes, that’s right.

F.O Cashier     : All right, sir, please wait in a moment. I would like to check your bills.

Guest               : Yes please.

“FO Cashier check the Guest Bill”

FO Cashier      : Excuse me, Madam. This is your bill.

Guest               : Oh okay.

FO Cashier      : Well Mr. Peter, may I know about your payment?

Guest               : I will pay by credit card , may I know what kind of credit card do you accept in                          your hotel?

FO Cashier      : In our hotel accept 3 kind of credit card such as AMEX (American Express),                               Bank AMER, and DC (Diner Club). May I know what kind of credit card will you                       use to pay?

Guest               : I will pay by AMEX (American Express).

F.O Cashier     : All right Mr. Peter, may I borrow your credit card to complete your payment ?

Guest               : Here it is.

F.O Cashier     : All right, sir. your bill is Rp. 1.350.000. is that’s right ?

Guest               : Yes, that’s  right

FO Cashier      : Please enter your pin number, sir.

Guest               : Okay.

“A few minutes later”

FO Cashier      : Excuse me Madam, please you sign here.

Guest               : Okay.

FO Cashier      : All right Mr. Peter, this is your credit card, credit card slip, guest bill and your                             other pads.

Guest               : Thank you.

F.O Cashier     : Well, thank you for your coming Mr. Peter. I hope you have a nice next trip and                          will stay at our hotel next time on your holiday.

Guest               : Okay, your welcome.

FO Cashier      : Now, please you come to reception desk to bring back your room key

Guest               : All right.

Receptionist    : Good afternoon, sir. How may I assist you ?

Guest               : Good afternoon. I would like to check out and I have done to process my                                                payment at the front office cashier. This is my room key.

Receptionist    : Thank you, sir. Would you like to have taxi to pick you up ?

Guest               : Oh, yes.

“ Bellboy comes to the reception desk”

Bell boy           : Excuse me, Mr. Peter. Your taxi is coming.

Guest               : All right. Thank you.

“ Bellboy brings guest’s luggages into the taxi ”

Receptionist    : All right, Mr. Peter. Thank you for your coming. I hope you have a nice                                        next trip and will stay at our hotel next time on your holiday.

Guest               : Oh yes, sure.

Bell boy           : This is your taxi, sir.

                        Thank you for your coming. I hope you have a nice next trip and will stay                                      at our hotel next time on your holiday. Good bye.

Guest               : Yes, sure. Good bye.